Legal

Customer Terms

Version 1.2Effective 29 August 2026FOODTAB TECHNOLOGIES LTD

1. Who you are dealing with

1.1 FoodTab is a platform run by FOODTAB TECHNOLOGIES LTD (company number 17319250, registered office 1 Sea Cornflower Way, Jaywick, Clacton-on-Sea, CO15 2EF, email support@foodtab.io) that independent food businesses use to take orders. Each shop's ordering page and its "Info" panel show the trading name, registered legal name, address, phone number and, where provided, email address of the shop you are ordering from.

1.2 Two contracts are made when you order. The contract for the food (and delivery, where the shop delivers) is between you and the shop: the shop is responsible for its menu, prices, allergen information, preparation, delivery and refunds. The contract for the ordering service is between you and FoodTab, in return for the service fee: FoodTab is responsible for the ordering, payment and notification service working with reasonable care and skill, and you have the rights the Consumer Rights Act 2015 gives you against FoodTab for that service.

2. Placing an order

2.1 Check your order, address, phone number and any notes before paying. The shop prepares what you ordered as you entered it.

2.2 Your order is placed, and you become liable to pay, when you press the final button ("Place order" for cash, or "Pay" on the secure payment page for card). We confirm it by email or text, and the shop then accepts it by starting to prepare it. The shop may decline an order (for example if it is closed, out of stock, or you are outside its delivery area); if so, any payment is refunded in full including the service fee. FoodTab's ordering service is performed immediately when your order is transmitted to the shop, and you agree to that by placing the order.

2.3 Delivery and collection times are estimates given by the shop. Scheduled orders are prepared for the time you choose, subject to the shop's confirmation.

2.4 If you have an allergy, tell the shop directly by phone as well as in the notes. Allergen information shown online is provided by the shop.

2.5 Age-restricted items may only be ordered by people old enough to buy them, and the shop may ask for proof on delivery or collection.

3. Prices, fees and payment

3.1 Prices are set by the shop and include VAT where applicable. Delivery charges, minimum order values and any discounts are shown before you pay.

3.2 Service fee. FoodTab charges a fixed service fee on each online order. The amount can differ between shops. It is stated on the shop's menu page, included in every basket and checkout total from the moment you add an item, and shown as its own line so you can see it. It is FoodTab's charge for the ordering service and is not passed to the shop.

3.3 Card payments are processed by Stripe on behalf of the shop. Your payment is made to the shop, which is the merchant of record and appears on your card statement. Cash on delivery or collection, and pay-at-till options, are paid directly to the shop where offered.

3.4 Tips you add go to the shop.

4. Cancellations and refunds

4.1 Because food is perishable and prepared to order, the 14-day cancellation right under the Consumer Contracts Regulations 2013 does not apply to the food. It also does not apply to FoodTab's ordering service once it has been fully performed, which happens when your order is transmitted to the shop (regulation 36). You may still cancel before the shop starts preparing your order by contacting the shop, and the shop may cancel and refund at its discretion, in which case the service fee is refunded too.

4.2 If your order is wrong, missing items, poor quality or does not arrive, you have rights under the Consumer Rights Act 2015 against the shop. Contact the shop first using the details on its ordering page; most issues are resolved on the spot.

4.3 Refunds are made to your original payment method by the shop through Stripe. If the shop refunds your whole order within 72 hours, FoodTab also refunds its service fee. Refunds normally appear within 5 to 10 working days depending on your bank.

4.4 If you cannot reach the shop or believe it has not dealt with you fairly, email support@foodtab.io with your order number. We will contact the shop on your behalf. We cannot force a shop to refund, but we can suspend shops that repeatedly fail their customers.

5. Your account and conduct

5.1 You may order as a guest or create an account. Keep your login codes private and tell us if you think your account has been used without permission.

5.2 Do not place orders you do not intend to pay for, give false details, abuse shop staff or drivers, or use the platform for anything unlawful. We may block accounts that do.

6. Messages from shops

A shop you have ordered from may send you offers by WhatsApp, SMS or email unless you opt out. You can untick the box at checkout, reply STOP to any message, or email privacy@foodtab.io. Order confirmations and updates are not marketing. Our Privacy Notice explains how your data is used.

7. Our responsibility to you

7.1 We will provide the ordering platform with reasonable care and skill. We are responsible for foreseeable loss caused by our breach of these terms or our negligence, and we do not exclude liability for death, personal injury, fraud or anything else the law does not allow us to exclude.

7.2 We are not responsible for the food or its preparation, for delivery carried out by the shop, or for the shop's own acts or omissions; for loss caused by your giving incorrect details; or for the platform being unavailable for reasons outside our control. We remain responsible for our own ordering service, including for transmitting your order and any allergy note to the shop accurately. Nothing in these terms affects your statutory rights against the shop or against us.

8. General

8.1 These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.

8.2 If you complain to us about our service, we will consider it and tell you the outcome. When we do, we will also tell you about any alternative dispute resolution or other complaint-resolution arrangement that is available if you are dissatisfied and that we are required to take part in by law or by a binding agreement. These terms do not themselves require us to take part in alternative dispute resolution. Nothing in this clause limits your right to go to court.

8.3 We may update these terms; the version in force when you order applies to that order.

8.4 Contact: support@foodtab.io.